top of page





This privacy policy outlines how Agrotours Charlevoix Inc. (collectively: "Agrotours Charlevoix", "we", "our", or "us") collects, uses, and shares your personal information.


Agrotours Charlevoix aims to protect your identity and the personal information you share with us. This privacy policy applies to the personal information provided throughout your navigation on our website.


Collection and Use of Personal Information

You can browse our website without providing any personal information. However, we may collect personal information in the following cases:


- When you make an online service reservation

- When you participate in one of our contests, promotions, surveys, or provide a testimonial

- When you fill out a submission request

- When you submit a comment or question through the contact form on our website


When you use a credit card to book a service, we collect credit card-related information to process your payment. As the purchase is conducted through our website, we may also gather your first name, last name, list of allergies and dietary restrictions, phone number, and email address to be able to contact you regarding reserved services.


When you register for a contest, participate in a promotion, or respond to one of our surveys, we may collect your first name, last name, address, phone number, and email address. We use this information to administer your participation in the contest or promotion and, in the case of surveys, to understand our customers and enhance our service offerings and promotions.


When you transmit a comment or question via our contact form, we may collect personal information such as your first name, last name, phone number, and email address to be able to respond to your comment or question.


Disclosure of Personal Information

Unless stated otherwise herein, we commit not to disclose, rent, sell, transfer, assign, or exchange your personal information to third parties without obtaining your prior consent.


We may share your personal information with third parties who provide services on our behalf, such as payment processing, hosting our website, transmitting emails or other communications on our behalf, organizing contests and promotions, or analyzing the effectiveness of our advertising strategy. These service providers are not authorized to use or disclose personal information for purposes other than providing services on our behalf or as otherwise required by applicable law.


Our service providers and we might be required to disclose your personal information in the context of a search warrant, investigation, court order, violation of law, or otherwise under applicable law or a court injunction.


We may transmit information we hold about you in the event of a merger, sale in whole or in part, or in the context of restructuring, share acquisition, or other change of control of a company, as such information might then be considered an asset.


Website Information

When you visit our website, we collect information such as the browser you use, time spent on our website, usage patterns, and the domain name of the website from which you accessed ours. We gather this information to help us assess your experience on our website and improve it.


Cookies and Pixels

Our website uses "cookies". A cookie is a data element that our site can transmit to your browser and be stored on your hard drive to recognize you when you return. We use cookies on pages where you're asked to log in or on customizable pages. If you're registered on our website, these cookies help us identify you and may be necessary to provide the products or services you request. You can configure your browser to notify you when you receive a cookie.


Our website may also use "pixels". This technology allows us to know the pages of our website you visit. These "pixels" help us optimize our website for you and future visitors and analyze our data to review our web and marketing strategies.


By browsing our website, you agree to our use of cookies in accordance with this policy. To prevent cookies, you can adjust your browser settings accordingly or avoid browsing our website. Disabling cookies may prevent you from fully using all the features of our website.


Google Analytics

Our website employs various technological tools, including Google Analytics, to analyze visits to our website.


Using cookies, Google Analytics collects information about your navigation, such as the pages you visit, the date and time of your visit, and the links you click on. It also collects information about your computer's operating system, browser language, your internet service provider's name, and your geographic location. Collected data and your anonymized IP address are stored by Google on their servers. Google uses this information solely to produce statistics and reports on the navigation of our website.


Google may share this data with third parties in case of legal obligation or when these third parties process data on Google's behalf. You can install this browser add-on to disable Google Analytics: This add-on prevents Google Analytics from recording data about your visits to our website.


Google Adsense

Our website uses Google Adsense, a website analysis service provided by Google. Google Adsense uses cookies to help us analyze the use of our website by visitors. The data generated by cookies regarding your use of our website will be transmitted and stored by Google.


Google will use this information to evaluate your use of our website, compile reports on our website's activity, and provide other services related to website activity and internet usage. Google may communicate this data to third parties in case of legal obligation or when these third parties process the data on Google's behalf.


You can disable the use of cookies by selecting the appropriate settings in your browser. However, such deactivation could prevent the use of certain features of our website.


You can prevent the installation of cookies by adjusting your browser's settings accordingly. In such a case, you may not be able to fully use all the features of our website. By visiting our website, you agree to Google processing the data collected about you.


Use of Facebook and Instagram Social Plugins

The Facebook and Instagram social network plugins are integrated into the pages of our website. The Instagram and Facebook Service is one of Meta's products. For example, when you visit our website, the plugin establishes a direct connection between your browser and Facebook's servers. Facebook is informed that you have visited our website with your IP address.


As the provider of these pages, we have no knowledge of the content of the data transmitted or their use by Meta. The general use of Facebook and Instagram is solely your responsibility. More information on this can be found in Facebook's privacy policy, and it's your responsibility to review it:


If you do not want Meta to associate the visit to our website's pages with your Facebook user account, simply log out of your Facebook user account.


Security of Personal Information

Access to personal information is only permitted to our authorized employees, subcontractors, and service providers who require this information for the purposes described in this policy.


You should be aware that no data transmission over the internet can be considered completely secure. Therefore, we do not guarantee in any way that personal information will not be lost, misused, or altered, and we assume no responsibility for the personal information you transmit to us, nor for its use or misuse by you or third parties.


It is your responsibility to take measures to ensure the safe reservation of our online services. For example, if you use a public computer, remember to close the webpage when you leave.


We commit to taking reasonable measures to reduce the risks of harm and prevent other incidents of the same nature from occurring if we have reason to believe that a privacy incident involving personal information has occurred. If the incident poses a serious risk, we commit to notifying the Access to Information Commission and any individuals whose personal information is affected by the incident. Privacy incidents are recorded in a registry.



At Agrotours Charlevoix, the responsible person for personal information protection is Olivier Couette, President. To contact him:


For any questions concerning our privacy practices or if you wish to access or correct your personal information, you can contact us via email at the following address:


Your right to access your personal information is subject to applicable legal restrictions. We may take appropriate measures to verify your identity before allowing you to access such information. If we need or have to contact you regarding any event involving your personal information, we may do so via email or phone.


Changes to this Policy

This privacy policy may be periodically updated based on changes in our personal information protection practices. It is your responsibility to periodically review our privacy policy to stay informed about our updated practices.


The revised privacy policy will be displayed on our website, and the date of the last update will be indicated at the bottom of the policy. Changes will be effective upon their publication on our website.


(Last version of this policy: as of June 15, 2023)

bottom of page